📘 JiveLive – Frequently Asked Questions (FAQ)

1. What is JiveLive?

JiveLive is a premium creator-based subscription platform where creators can share exclusive content with their community. Viewers can subscribe to their favorite creators on a monthly basis and unlock exclusive posts, messages, and updates.

2. How do creators earn on JiveLive?

Creators can earn through multiple revenue channels, including:

• Monthly subscriptions

• One-time paid posts

• Tips from supporters

• Bundled offers and discounted subscription packages

All earnings are reflected in the creator dashboard in real time.

3. Who can join JiveLive as a creator?

Anyone who wants to build a community and share exclusive content can apply to become a creator. All accounts must pass identity verification to ensure platform safety and compliance.

4. What type of content is allowed?

JiveLive allows creators to share legal, compliant, and community-friendly content such as lifestyle updates, behind-the-scenes posts, tutorials, fitness content, educational material, or any exclusive content meant for their subscribers.

Creators must follow our Community Guidelines and avoid restricted or prohibited content.

5. How do users subscribe to creators?

Viewers can browse creators’ profiles and choose a monthly subscription plan. Once subscribed, supporters gain access to the creator’s exclusive posts and updates.

6. Which payment methods are supported?

JiveLive supports secure online payments using globally trusted payment gateways. Available options may vary by region but typically include credit/debit cards and other compliant digital payment methods.

7. How do creators receive payouts?

Creators can request payouts once they reach the minimum withdrawal threshold. Payouts are processed weekly or within the specified timeframe depending on the creator’s country and banking method.

8. Is there a fee for creators?

JiveLive charges a small platform fee on each transaction. This fee covers hosting, security, infrastructure, and ongoing support. The exact percentage is displayed inside your creator dashboard.

9. Is JiveLive mobile-friendly?

Yes. JiveLive is fully responsive and optimized for mobile devices to ensure a smooth experience across Android, iOS, and desktop.

10. Can creators offer discounts or bundles?

Yes. Creators can:

• Create limited-time offers

• Set subscription bundles

• Offer discounted subscription periods

• Promote paid posts or tip-based content

These tools help creators grow their audience and increase engagement.

11. How does JiveLive protect user data?

We use encrypted connections, secure payment gateways, and industry-standard data protection protocols. JiveLive never stores sensitive payment information on its servers.

12. What languages does JiveLive support?

JiveLive includes localization and RTL support, allowing creators and users worldwide to use the platform in their preferred language.

13. How do I contact JiveLive support?

You can reach our support team through the in-app support center or by email. We aim to respond to all queries promptly.

14. Can agencies or teams manage creators?

Yes. JiveLive supports multi-user management setups, allowing approved agencies or team members to help creators manage their account, posts, and subscriptions.

15. Is the platform safe for creators and users?

Absolutely. JiveLive includes:

• ID verification

• Secure payment flows

• Content moderation

• Anti-fraud measures

• Profile authenticity checks

These systems ensure a trustworthy environment for both creators and supporters.

🔹 Additional FAQs

8. Can I manage my subscription settings?

Yes. You can view, manage, renew, or cancel your subscriptions anytime under Account → Subscriptions. Canceling stops future charges but does not remove your current access until the billing period ends.

9. Do creators own their content?

Yes. Creators retain full ownership of their content. JiveLive only provides the platform and does not claim rights over creator uploads.

10. Can I schedule posts in advance?

If enabled by the administrator, creators can schedule posts for future publishing times. This allows better content planning and audience engagement.

11. Is my data secure?

Absolutely. JiveLive uses encrypted connections, secure payment gateways, and standard security frameworks to protect all user data. Sensitive payment information is never stored on our servers.

12. Can agencies or teams manage creator accounts?

Yes. Approved agencies or team members can manage creator profiles depending on admin settings. This supports professional creators who require additional assistance.

13. How does messaging work?

Messaging is unlocked when you subscribe to a creator. Supporters can send and receive messages, and creators can reply in real time via the built-in JiveLive messenger.

14. Does JiveLive offer discounts or promotions?

Creators can create:

• Subscription bundles

• Free trial promotions (if enabled)

• Limited-time discounts

• Paid post offers

These features help creators grow their audience.

15. Can creators edit or delete posts after publishing?

Yes. Creators can edit captions, replace media (if allowed), or delete posts entirely from their profile.

16. What happens if a payment fails?

If a subscription payment fails, the system will:

• Retry billing automatically

• Notify the user to update their payment method

• Pause access until payment succeeds

No additional fees are charged for retry attempts.

17. Are refunds supported?

Refunds depend on platform policy. Since content is digital and instantly accessible, refunds are typically not provided unless approved by the admin after reviewing the case.

18. How do I deactivate or delete my account?

Users can request account deletion through the Account Settings page or by contacting support. Once deleted, content and personal data are permanently removed according to privacy regulations.

19. Can I change my subscription prices?

Yes. Creators can adjust their subscription pricing from the creator settings. New prices apply to future subscriptions; existing subscribers may keep their current rate depending on admin configuration.

20. What countries is JiveLive available in?

JiveLive is accessible worldwide, except in regions restricted by payment gateways or local regulations. Available payment methods may vary by country.

JiveLive Help Center

Welcome to the JiveLive Help Center 👋
Here you’ll find answers to common questions about using JiveLive as a creator or subscriber, along with help on payments, safety, and technical issues.

If you can’t find what you’re looking for, you can always contact our support team.

🔹 Quick Links

• Getting Started

• For Creators

• For Subscribers

• Payments & Withdrawals

• Safety & Reporting

• Technical Help

• Contact Support

🧭 Getting Started

What is JiveLive?

JiveLive is a premium creator subscription platform where creators share exclusive content with their supporters. Subscribers can unlock content through monthly subscriptions, tips, and pay-to-unlock posts.

How do I create an account?

1. Go to the Sign Up page

2. Enter your email, password, and required details

3. Verify your email (if required)

4. Log in to access your dashboard

How do I become a creator?

1. Create a JiveLive account

2. Go to Become a Creator or Creator Settings in your dashboard

3. Complete your profile and verification (if required)

4. Set your subscription pricing and payout details

5. Start posting content and earning

🎥 For Creators

How do I post content?

To post content:

1. Log in and go to Create Post

2. Drag and drop your media into the text area or click the upload icon

3. Add a caption and choose whether it’s:

   • Standard post

   • Paid post

4. Click Publish

What type of content can I upload?

You can share:

• Photos

• Short videos

• Text posts

• Voice notes (if enabled)

All content must follow our Community Guidelines and comply with local laws.

How do I set my subscription price?

1. Go to Creator Settings → Subscription Price

2. Choose your monthly price (within allowed limits)

3. Save your settings

New subscribers will be charged your updated price.

Can I earn from tips and paid posts?

Yes. You can:

• Receive tips from supporters

• Create posts that can be unlocked for a one-time fee

• Combine subscriptions + tips + paid posts to maximize earnings

💙 For Subscribers

How do I subscribe to a creator?

1. Visit the creator’s profile

2. Click Subscribe

3. Choose your payment method (card, PayPal – if enabled)

4. Confirm the subscription

Once subscribed, you can view their exclusive content and chat with them (if messaging is enabled).

Can I cancel my subscription?

Yes. You can cancel anytime:

1. Go to Account → Subscriptions

2. Select the creator’s subscription

3. Click Cancel Subscription

You’ll keep access until the end of the current billing period.

Can I send tips?

Yes. On supported profiles and posts you’ll see a Tip button. Enter the amount, confirm payment, and the creator will receive it (minus platform fees / taxes).

💳 Payments & Withdrawals

What payment methods are supported?

JiveLive supports:

• Credit and debit cards (via Stripe)

• PayPal (if enabled by the administrator)

Available methods may vary by country.

How do creator withdrawals work?

Creators can request withdrawals once they reach the minimum threshold:

1. Go to Earnings / Wallet in your dashboard

2. Check your available balance

3. Click Request Withdrawal

4. Choose PayPal or Bank Transfer (if enabled)

5. Confirm the request

Withdrawals are manually processed by the administrator as an extra security check.

How are fees and taxes applied?

• Platform fees and applicable taxes are configured by the site administrator

• Fees may be applied per transaction and/or at withdrawal

• Creators can see all deductions clearly in their earnings dashboard

🛡️ Safety & Reporting

How do I report a user or a post?

To report:

1. Open the user profile or the specific post

2. Click the three dots (⋯)

3. Select Report

Our moderation team will review the report and take appropriate action.

Can I block another user?

Yes. You can block users from:

• Viewing your profile

• Messaging you

Use the Block option from the three-dot menu on their profile or in the chat.

How does JiveLive keep the platform safe?

We use:

• Account and identity checks (where enabled)

• Content review

• Reporting and blocking tools

• Manual and automated moderation

• Secure payment processing

We do not tolerate harassment, illegal content, or violations of our Community Guidelines.

🛠 Technical Help

I can’t log in. What should I do?

Try the following:

1. Use the Forgot Password option to reset your password

2. Make sure you’re using the correct email address

3. Clear your browser cache or try another device/browser

If the issue persists, contact support.

My media won’t upload. How can I fix it?

Check:

• File size (stay within the maximum size limit)

• Supported file types

• Your internet connection

If uploads still fail, take a screenshot and contact support.

Why is my payment not going through?

Common reasons:

• Insufficient funds

• Bank/card restrictions

• Incorrect card details

• Country or regional limitations

Try another card or payment method, or contact your bank. If it still doesn’t work, reach out to JiveLive support.

📩 Contact Support

If you still need help, our team is here for you.

• Email: support@jivelive.fun

• Support Form: [Link to your contact form]

• Response Time: We aim to respond within X business hours (you can set this).

Please include:

• Your account email

• A brief description of the issue

• Screenshots (if relevant)